Returns, Refunds & Replacements Policy
This policy applies to purchases made directly from Quiet Acres Press. Purchases made through another retailer, marketplace, or distributor are generally subject to that seller’s return and refund policies.
Our Goal
We want your Quiet Acres Press order to arrive correctly and in good condition. If there is a problem with an order purchased directly from us, please contact us so we can review the issue and determine the appropriate resolution.
Damaged, Defective or Incorrect Orders
If an item arrives damaged, has a significant manufacturing defect, or you receive the wrong item, contact Quiet Acres Press within 14 days of delivery.
Please include your order number, a description of the problem, and photographs when helpful.
After review, we may offer a replacement, refund, or another appropriate resolution.
Returns for Other Reasons
Unused, unread, and resalable physical items purchased directly from Quiet Acres Press may be requested for return within 30 days of delivery.
Return authorization is required before mailing an item back.
Unless the return is due to our error or a qualifying damaged or defective item, the customer is responsible for return shipping. Original shipping charges are generally non-refundable.
Items That Are Not Normally Returnable
The following items are generally not eligible for change-of-mind returns:
Digital products or downloads once delivered or accessed; personalized, signed-to-name, or customized items; gift cards; promotional or free items; and items returned in used, damaged, marked, or non-resalable condition.
This does not limit any rights or remedies required by applicable law.
Refunds
Approved refunds are issued to the original payment method when reasonably possible.
Processing time after a refund is issued may vary depending on the bank or payment provider.
Replacements
When a replacement is approved, Quiet Acres Press will confirm the replacement item and shipping information when necessary.
A replacement does not automatically include a cash refund for the same item.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will attempt to cancel orders that have not entered fulfillment or shipped, but cancellation cannot be guaranteed once processing has begun.
Lost or Missing Packages
If tracking shows an unusual delay or a package appears lost, contact us with your order number.
Quiet Acres Press may request a carrier investigation before issuing a replacement or refund.
If tracking shows the package as delivered but it cannot be located, customers should also check the delivery area, household members, and carrier delivery information.
How to Request Help
Contact Quiet Acres Press using the customer-service contact information listed on quietacrespress.com.
Please include your order number and enough information for us to identify the order and issue.
Do not send a return without authorization unless Quiet Acres Press specifically instructs you to do so.
Third-Party Purchases
Books or products purchased through Amazon, another marketplace, bookstore, retailer, distributor, or other third party should generally be returned through that seller according to its policies.
Quiet Acres Press cannot directly refund a payment it did not process.
Policy Updates
Quiet Acres Press may update this policy as our products, sales channels, or operations change.
Last updated: August 2026